Posted by: Richard W
July 28, 2014
My Initial contact was with James Ahles, Client Advisor. He was very nice and helped us test the passenger entry and exit with a BMW 328i for my 89 year old mother in law. During our discussion, he asked me what we were looking for on exterior color, interior color and extras. He introduced us to Sam Taylor, General Sales Manager, who was very nice and extremely knowledgeable. I explained that I would prefer to purchase a loaner car. Sam and James showed us a 528i that was a loaner with the correct colors and most of the equipment that my wife and I wanted. We could not test drive the car that Thursday evening because of our schedule, but agreed to come back the next afternoon. Both my wife and I drove the car and were very impressed with the performance and space compared to the 328i. I asked James and Sam if they could hold the car until the next morning while we made a final decision and they agreed. We worked out the purchase details and completed the deal on Saturday morning. I asked them to prep the car and I returned one week later to pick up the car after spending a week at the beach.
Our buying experience was pleasant and very professional by all of the Taylor personnel. Austin Bragg helped me with the BMW genius orientation and did a good job given my tight time schedule. The credit manager was very helpful and professional as well. I have also been impressed with the follow-up exhibited by James. Taylor BMW did a great job with regard to their sales approach, product education and follow-up. I will look forward to getting our car serviced at Taylor when we visit our relatives in Augusta.